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Information

Return & Exchange

Thanks for your purchase ! At Misscoca, we aim for maximum Shopping experience by offering both unique fashion product from our independent designers and excellent after-sale services. Each product will be carefully inspected before it starts its journey to destination. Refund and exchange are available options if you are not satisfied with our products and services.
please don’t hesitate to contact us at service@misscoca.com,we will try our best to meet your request.

Fast Refund:
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.. We will issue a refund to your original payment method within a week.

Returns

-All Purchase (except swimwear, bags and accessories) can be returned within 15 days from the delivered date.

-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return.

-Swimwear is not eligible for return.

-Swimwear can only be returned if it is defective/damaged or the wrong item.

-You must email us a picture showing the problem/defect after submitting the return request online.

Fast Refund:We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored. the problem/defect after submitting the return/exchange request online.

Order Cancellation
Your order can be refunded in full within 24 hours after it was placed, or a 15% cancellation fee is needed. Cancellation request should be submitted on the CONTACT US page if you decide to discard your order. We do not accept cancellation request for order that has been shipped out.

Contact us
If you have further questions / issues, please don’t hesitate to contact us at service@misscoca.com or chat with us online.